Frequently Asked Questions About Pet Doors

I see that you take online payments using PayPal. What if I don’t have a PayPal account?

When you get to the Checkout Page, click the “Proceed to PayPal” button, then choose “Pay with a Bank Account or Credit Card”.

Do you install cat doors over the weekend or after hours?

Our hours are Monday-Friday 9-5pm and Saturday 9-3pm.

I don’t live in Auckland. How do I get my cat door that I have ordered installed?

We have recommended installers throughout New Zealand.

Do you install into wood?

Yes, we install pet doors in wooden doors and walls.

I have a cat door and need it installed. Can I pay using my credit card?

No. However, if you would like to pay by internet banking, please advise us prior to installation.

We are moving house shortly. Are you able to remove our current cat door and re-install it in our new place?


Are you also able to replace the glass in the current home?


Does the 3-year door warranty cover installation as well?

No. This is the manufacturer’s warranty.

What do your customers have to say about your service?

Thanks for putting in the cat door. One cat is already half using it, preferring the butler service to gain entry, the other cats will learn. Thanks for a professional and timely job done very well.
– John & Paula

Read more reviews of the Cat Door Company